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Contextual Enterprise Research

Project Description

Lowes partnered with Financeit to develop a financing product to add to their suite of credit offerings. The implementation of this program involved connecting multiple software systems, country-wide store staff, and external service providers – all with unique needs and processes. 

The research began with contextual interviews with installation managers and external vendors, examining hardware and software systems, corporate structures, education and training, communication, and business challenges across multiple organizations.

This intensive examination of the complete ecosystem provided the development team with rich qualitative data that allowed them to understand the broader landscape and customize the product experience to meet the needs of these disparate user groups.

View interview scripts

Project Details

Client

Financeit / Lowe's Canada

Skills

  • Contextual Inquiry
  • User Interviews
  • Flow Diagramming

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