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WORK EXPERIENCE

UX Research Manager | Financeit

Leading research initiatives across the organization including planning and executing recruitment strategies, conducting user interviews and user testing, analyzing data and interpreting results, summarizing key findings, and providing clear and actionable recommendations to a cross-disciplinary audience of stakeholders.

Toronto, ON | January 2019 - Present
Toronto, ON | Senior UX Researcher | June 2017 - Dec 2018

Designer/Owner | Sydison Design

Created custom promotional programs and products for individuals and businesses. Technologies included silkscreening, pad printing, vinyl cutting and heat pressing. Responsibilities included concepting, product research, design, production, printing, vendor/product sourcing, vendor management, delivery, book keeping, and marketing.

Los Angeles, CA | 2008 - 2014

UX Designer | Usability Matters

Led workshop and focus group planning and facilitation, stakeholder interviews, customer journey mapping, content strategy, information architecture, wireframing, prototyping, and usability testing for a variety of large business clients.

Toronto, ON | 2016 - 2017

Freelance Designer | Axzo Press

Design and layout of CourseCARDS and FlipCARD Systems.

San Francisco, CA | 2004 - 2007

Intermediate UX Designer | Rogers Communications

Worked closely with cross-functional teams to understand requirements, create wireframes and prototypes that met business contstraints, and conducted regular contextual research and user testing to validate concepts.

Toronto, ON | 2016

Designer | Fine Design Group

Design/layout, researching and formulating concepts, sourcing and directing outside suppliers, overseeing production of projects from client revisions through to finished piece, including press checks.

San Francisco, CA | 1999 - 2001

UX Designer | BQE Software

Worked on re-design of a project management/time-tracking software including competitive research, stakeholder interviews, heuristic evaluation, wire framing and UI/graphic design.

Los Angeles, CA | 2014 - 2015

Designer | Karacters Design Group/DDB

Worked collaboratively with the ad agency to create supporting client collateral. Clients included: McDonald’s, Mohawk Oil, Insurance Corporation of British Columbia, BC TEL.

Vancouver, BC | 1996 - 1998

FREELANCE DESIGN WORK | Gunn Jerkens + Kerker Murray Design

Production and design work for real estate clients and packaging work.

Long Beach/Redondo Beach, CA | 2014

Junior Designer | Campbell Sheffield Design

Logo/collateral design, mock-ups and presentations.

Toronto, ON | 1995

EDUCATION

California State University

CERTIFICATE
User Experience & Customer-Centered Design (6 month program)

Los Angeles, CA

GEORGE BROWN COLLEGE

DIPLOMA
Graphic Design - 3 Year Honors

Toronto, ON

SANTA MONICA COLLEGE

WEB DESIGN COURSEWORK
Digital Imaging For Design, Web Design 1, Web Design 2, Mobile Web Design

Santa Monica, CA

UNIVERSITY OF TORONTO

BACHELOR OF SCIENCE
Psychology

Toronto, ON

PROFESSIONAL SKILLS

User Research, Competitive Analysis, Stakeholder Interviews, Journey Mapping, Surveys, Focus Groups, Content Strategy, Personas, Heuristic Evaluation, Information Architecture, Card Sorting, Accessibility, Wire Framing, Prototyping, User Testing, UI/Visual Design

SOFTWARE SKILLS

Adobe Creative Suite, Marvel, InVision, Flinto, Sketch, OmniGraffle, Axure